Deposit Payments Specialist
Summary
| Title: | Deposit Payments Specialist |
|---|---|
| ID: | 2233 |
| Location : | Philadelphia |
Description
The Citizens Bank of Philadelphia is seeking a full-time Deposit Payments Specialist as follows:
About the Position
A customer advocate who provides consistent, timely and accurate payment processing, service and support for all levels of clients who utilize electronic banking and treasury services.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Load and verify outgoing wires into Fedline. Load incoming wires into Fox Wire; perform call back verifications for outgoing wires. Maintain appropriate logs for ACH, incoming/outgoing wires, and other areas as necessary. Reconcile general ledger, RIP and UIR reports for all branches, including processing charge back items that are considered POD. Verify RIP/UIR book is created and in balance. Create and maintain records for safe deposit boxes system wide; maintenance entries for safe deposit box payments. Process daily returns/charge backs from all branches. Maintain day-to-day processing of return items received/sent from FNBB. Report charge-offs and collected charge-offs to Chex Systems. Assist cash management customers with login and processing issues. Assist remote deposit customers with login/processing issues. Process all outgoing ACH files within the required timeframes. Process return requests within the required timeframes. Provide return notifications to commercial customers. Manage customer cash vaults with Loomis, including daily reconciliation and reports.
The Right Person
12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position
Exceptional Verbal and Written Communication Skills
Knowledge and use of Microsoft Office and other PC applications
Exceptional Customer Service Skills
High School Diploma or Higher
VEVRAA Federal Contractor
| Position | Deposit Payments Specialist |
| Location | Philadelphia |
| Hours | Monday thru Friday: 8:00 - 5:00 Occasional Saturday Hours |
About the Position
A customer advocate who provides consistent, timely and accurate payment processing, service and support for all levels of clients who utilize electronic banking and treasury services.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Load and verify outgoing wires into Fedline. Load incoming wires into Fox Wire; perform call back verifications for outgoing wires. Maintain appropriate logs for ACH, incoming/outgoing wires, and other areas as necessary. Reconcile general ledger, RIP and UIR reports for all branches, including processing charge back items that are considered POD. Verify RIP/UIR book is created and in balance. Create and maintain records for safe deposit boxes system wide; maintenance entries for safe deposit box payments. Process daily returns/charge backs from all branches. Maintain day-to-day processing of return items received/sent from FNBB. Report charge-offs and collected charge-offs to Chex Systems. Assist cash management customers with login and processing issues. Assist remote deposit customers with login/processing issues. Process all outgoing ACH files within the required timeframes. Process return requests within the required timeframes. Provide return notifications to commercial customers. Manage customer cash vaults with Loomis, including daily reconciliation and reports.
Perform other duties as required by supervisory personnel.
The Right Person
12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position
Exceptional Verbal and Written Communication Skills
Knowledge and use of Microsoft Office and other PC applications
Exceptional Customer Service Skills
High School Diploma or Higher
VEVRAA Federal Contractor
