Customer Support Representative
Summary
| Title: | Customer Support Representative |
|---|---|
| ID: | 2235 |
| Location : | Philadelphia |
Description
The Citizens Bank of Philadelphia is seeking a full-time Customer Support Representative as follows:
About the Position
A customer advocate who provides bank clients consistent, timely and accurate service while handling calls, questions and issues.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Take and process client calls related to debit/ATM cards, online banking (OLB), PhoneTeller, bill pay and iPhone/Android apps. Process new OLB registration. Contact clients that have a failed OLB enrollment to assist them in gaining access. Setup clients on e-statements, Cash Stash accounts and e-Alerts. Handle any task that comes through Zen Desk. Reset OLB passwords, PhoneTeller passwords and debit card PINs. Print stop payments, unposted and NSF notices. Process new debit/ATM card applications. Process credit references and customer requests for reference numbers in regard to ACH and Sweep Accounts. Perform customer account research. Perform all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.
The Right Person
3 - 12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position
Exceptional Verbal and Written Communication Skills
Knowledge and use of Microsoft Office and other PC applications
Exceptional Customer Service Skills
High School Diploma or Higher
VEVRAA Federal Contractor
| Position | Customer Support Representative |
| Location | Philadelphia |
| Hours | Monday thru Friday: 8:00 - 5:00 |
About the Position
A customer advocate who provides bank clients consistent, timely and accurate service while handling calls, questions and issues.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Take and process client calls related to debit/ATM cards, online banking (OLB), PhoneTeller, bill pay and iPhone/Android apps. Process new OLB registration. Contact clients that have a failed OLB enrollment to assist them in gaining access. Setup clients on e-statements, Cash Stash accounts and e-Alerts. Handle any task that comes through Zen Desk. Reset OLB passwords, PhoneTeller passwords and debit card PINs. Print stop payments, unposted and NSF notices. Process new debit/ATM card applications. Process credit references and customer requests for reference numbers in regard to ACH and Sweep Accounts. Perform customer account research. Perform all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.
The Right Person
3 - 12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position
Exceptional Verbal and Written Communication Skills
Knowledge and use of Microsoft Office and other PC applications
Exceptional Customer Service Skills
High School Diploma or Higher
VEVRAA Federal Contractor
