Fraud Resolution Specialist
Summary
| Title: | Fraud Resolution Specialist |
|---|---|
| ID: | 2237 |
| Location : | Hattiesburg |
Description
The Citizens Bank of Philadelphia is seeking a full-time Fraud Resolution Specialist as follows:
About the Position
Supports internal and external clients regarding fraud scenarios; performs appropriate actions required to mitigate losses and provide a positive client experience with fraudulent ATM/Debit Card disputes.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Manage fraud claims via Dispute Tracking System. Provide exceptional service to internal and external clients, including branch support. Review all submitted fraud claims related to ATM/Debit transactions; determine next action based on results to mitigate fraud losses. Process all claims requiring additional investigation. Communicate with network and BOFD/Originators to attempt to resolve disputes. Ensure claims are handled in the proper manner as required by all applicable regulations. Document fraud claims presented as well as connected losses. Evaluate results of actions to support best practices and fraud training. Complete risk reviews. Process mobile deposits daily. Provide back-up to other areas of Deposit Services, as needed.
The Right Person
3-12 months successful experience as a Fraud Specialist, Deposit Operations Specialist, Electronic Banking Clerk or Similar Position.
Exceptional Verbal and Written Communication Skills.
Good working knowledge of bank processes, products and services.
Knowledge and use of Microsoft Office and other PC applications.
Exceptional Customer Service Skills.
High School Diploma or Higher.
VEVRAA Federal Contractor
| Position | Fraud Resolution Specialist |
| Location | Hattiesburg |
| Hours | Monday thru Friday: 8:00 - 5:00 |
About the Position
Supports internal and external clients regarding fraud scenarios; performs appropriate actions required to mitigate losses and provide a positive client experience with fraudulent ATM/Debit Card disputes.
About the Opportunity
The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We're different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.
Essential Duties
Manage fraud claims via Dispute Tracking System. Provide exceptional service to internal and external clients, including branch support. Review all submitted fraud claims related to ATM/Debit transactions; determine next action based on results to mitigate fraud losses. Process all claims requiring additional investigation. Communicate with network and BOFD/Originators to attempt to resolve disputes. Ensure claims are handled in the proper manner as required by all applicable regulations. Document fraud claims presented as well as connected losses. Evaluate results of actions to support best practices and fraud training. Complete risk reviews. Process mobile deposits daily. Provide back-up to other areas of Deposit Services, as needed.
Perform other duties as required by supervisory personnel.
The Right Person
3-12 months successful experience as a Fraud Specialist, Deposit Operations Specialist, Electronic Banking Clerk or Similar Position.
Exceptional Verbal and Written Communication Skills.
Good working knowledge of bank processes, products and services.
Knowledge and use of Microsoft Office and other PC applications.
Exceptional Customer Service Skills.
High School Diploma or Higher.
VEVRAA Federal Contractor
